/ 01 — The problem
What was broken.
Engineering teams drowning in alerts. Median time-to-fix kept growing; postmortems written weeks late, missing detail. On-call engineers were burning out from interrupt-driven work.
←Back to work
/ 01helios·2024 — 2025
Flagship product · 2025
Helios.
An AI copilot for on-call engineers — triages alerts, runs runbooks, and drafts postmortems before the coffee finishes brewing.
// previewHelios
monthly active engineers40k
incidents auto-resolved62%
median MTTR12m
draft PM approval rate97%
/ 02 — The approach
How I tackled it.
Designed a multi-agent system where each agent owns a domain — triage, diagnosis, comms, postmortem. Built a streaming UI that reveals each agent's reasoning and tool calls so engineers stay in the loop instead of trusting blindly. Every action is reversible with one keystroke.
/ 03 — The outcome
What shipped.
Shipped to 40k+ engineers within six months. 62% of common incidents now resolve without human input. Median MTTR dropped from 47min to 12min. Postmortems are drafted automatically; engineers just edit and approve.
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